Frequently asked questions
Straight answers about registration, verification, payments and tracking.
Getting started
Who can register?
Cargo owners and transporters can register on this website. Drivers are invited by their transport company and affiliates by Encore.
Why can't drivers or partners sign up directly?
Drivers must be linked to an authorised transport company, and partners are approved by invitation so that rewards go only to genuine, verified business.
What does 'limited dashboard' mean?
After you verify your contact details you can sign in and complete your profile. Marketplace activities open once your company and trucks are verified.
Verification
What do the verification statuses mean?
Unverified: no review yet. Under review: documents submitted and being checked. Verified: approved by an authorised officer. Rejected or expired: something needs attention.
Does AI approve my documents?
No. AI can help read documents and flag missing or expired information, but only an authorised person can approve verification.
Which documents are needed?
Typically company registration, business licence, vehicle registration cards, insurance, road permits, driver licences and identity documents. The exact list depends on the country and corridor.
Cargo owners
How do I request transport?
Register, verify your contact details, complete your profile and submit a cargo request from your dashboard.
Can Encore guarantee a truck?
No. We match your request with suitable verified trucks and our team reviews the match before a quotation is issued.
Transporters
Are volumes or earnings guaranteed?
No. Encore offers access to genuine cargo demand; it does not guarantee volumes or earnings.
How are settlements calculated?
Settlement follows the agreement between Encore and the transporter for each booking, and requires authorised approval before payment.
Payments
Who do I pay?
Encore. You receive one official invoice and pay the company; Encore then settles the transporter.
Which payment methods are accepted?
Approved methods are shown on each invoice and may include bank transfer, mobile money and approved online payment services.
Tracking
How is my cargo tracked?
Through compatible GPS where available and verified driver updates otherwise. Driver-reported information is labelled as such.
Who can see location data?
Only authorised users connected to the active shipment.
Corridors
Which routes are live?
Tanzania–Zambia is our core pilot corridor; Tanzania–DR Congo is expanding. Malawi, Rwanda and Burundi are planned.
Privacy and security
How are my documents protected?
They are kept in private storage, accessed only through authorised, logged requests and never published.
How do I ask for my data to be corrected or deleted?
Contact us through the Contact page; see the Privacy Policy for details.
Ready to move cargo with confidence?
Create your account in minutes. We will guide you through verification step by step.