Terms and Conditions
These terms govern the use of the Encore website and marketplace.
Draft for legal review — final text will be approved by Encore's legal adviser for each operating country. · Version 2026-11-draft-1
Accounts
Cargo owners and transporters may register. Registration does not mean a company, truck or driver is verified. Staff, driver and partner accounts are created through the processes described on this website.
Encore's role
Encore operates a digital logistics marketplace. Encore does not own or operate trucks and does not guarantee cargo availability or transporter earnings.
Quotations and bookings
Quotations are prepared from approved data and confirmed by authorised staff. A booking is created after the relevant parties accept the approved quotation and conditions.
Invoicing and payment
Customer payments for Encore-managed bookings are invoiced by and paid to Encore. Encore settles transporters under the agreed terms.
Acceptable use
You must provide accurate information, protect your credentials and not misuse the platform. We may suspend accounts that put the network at risk.
Partner programme
Affiliate and broker participation is governed by a separate written agreement.
Liability and law
Liability limits, governing law and dispute procedures will be set out in the final terms approved by Encore.