Privacy Policy
This policy explains what personal data Encore collects through this website and platform, why, and the choices you have.
Draft for legal review — final text will be approved by Encore's legal adviser for each operating country. · Version 2026-11-draft-1
Data we collect
Account details (name, email, phone, country, business name), consent records, messages you send us, and technical data needed to keep the site secure.
Why we collect it
To create and secure your account, verify your contact details, respond to enquiries, operate the marketplace and meet legal obligations. We collect only what we need.
Documents
Company, truck and driver documents are stored privately, accessed only by authorised staff and logged. They are never shown publicly.
Sharing
We share data only with approved service providers (for example email, messaging, maps, payments and AI services) and only what is necessary for the service.
Cross-border processing
Because Encore operates across several countries, data may be processed outside your country. We review requirements for each country where we operate.
Retention and your rights
We keep data for defined periods. You may ask to access, correct or delete your data through our Contact page.
Cookies and analytics
We use essential cookies. Analytics run only if you consent, and you can change your choice at any time.
Security and incidents
We use access controls, encryption in transit, rate limiting and audit logs, and follow an incident-response procedure.